hotel nikko osaka

 

FAQ

FAQ

Is there a limousine bus to the Kansai International Airport from the hotel?
Yes, click the link below for details:
Access
Tickets can be purchased at the front desk.
Notes:
- Please inquire with the front desk staff along with the seating availability.
Can you board the limousine bus to the Kansai International Airport other than from the hotel?
OCAT(JR Namba Station) is the closest bus stop outside our hotel.
Tickets can be purchased at the ticket machine. (1,000 yen for adults; 500 yen for children)
Click the link below for details: http://ocat.co.jp/en/
Is Wi-Fi available within the hotel building?
Wi-Fi is available on the 2nd floor lobby and guest rooms.
Password is required. Please ask the front desk staff or visit the bell captain desk for the password.
Are SIM cards for smartphones available nearby?
There are no shops near the hotel that sell SIM cards.
SIM cards can be purchased from vending machines located at the arrival gate of the Kansai International Airport. There are two vending machines, both next to the delivery service counter of the north and south international arrival gates. Please check before departing as SIM cards for some smartphones may not be available.
Is there a home appliance store nearby?
There are a few near the hotel.
For further information, please visit the front desk or bell captain.
Where can you buy the one-day pass for the subway?
Subway one-day pass "Enjoy Eco Card" can be purchased at a ticket machine within any subway station.
Click the link below for details: http://www.kotsu.city.osaka.lg.jp/foreign/english/ticket/convenient.html
Can you send baggages overseas?
Yes.
Baggage can be sent from the front desk. Guests may choose from the following carriers:
Postal Parcel (air/ship), EMS, DHL, Fedex
Some items cannot be shipped overseas. For details, please ask the front desk staff.
Cash on delivery for baggages
Please refrain from sending COD.
Does the hotel provide a laundry service?
Yes.
For details, check the guest room services by clicking the link below:
Stay Service Information

Although there is no coin laundry on the premises, there are a number of laundry mats nearby. For details, please ask the front desk staff or bell captain.
How do you get to USJ from the hotel?
Please visit the Access page and then estimated time to main spots.
Access
Can you buy Universal Studios Japan® tickets at the hotel?
Effective April 1, 2014, we have become an alliance hotel with Universal Studios Japan®. Tickets can be purchased at the front desk.
Only one-day passes for adults and children are available.
For details, click the link below:
1DAY Studio Pass(for adults) \6,980 with tax
1DAY Studio Pass(for children) \4,880 with tax
Notes:
*About payment,we only accept cash payments
*Guests aged 12 or over are considered adults, those who are aged 4 to 11 are children
How do you get to Osaka Castle from the hotel?
Please visit the Access page and then estimated time to main spots.
Access
How do you get to Kaiyukan (aquarium)?
Click the link below for access information from the hotel: http://www.kaiyukan.com/language/eng/location/index.htm
Where baggages are kept (baggage forwarded before check-in)
Baggages forwarded to the hotel for our guests are kept at the front desk.
When forwarding baggage, be sure to write:
Accommodation date(s)
Guest name (reservation name)
C/O Hotel Front Desk
1-3-3 Nishishinsaibashi, Chuo-ku, Osaka, Japan 542-0086
Where baggages are kept (after check-out)
If there is a second call (second stay), baggages will be kept at the bell captain desk following the check-out of the first call until the next check-in time.
Access to Shin-Osaka
Please visit the Access page and then Estimated time to main spots.
Access
Foreign exchange
For your convenience, we offer a currency exchange in the hotel
Do you acccept Union Pay?
Yes.
Do you provide breakfast for children sleeping sharing beds with an adult?
Cost of breakfast will vary depending on the age of the child.
* For Western-style buffet
Ages 3 to 6: 495 yen (tax included)
Ages 6 to 12: 1,485 yen (tax included)
* Children ages 13 and up are charged the same as adults (middle school students staying at the hotel are also charged the adult rate).
* Japanese breakfast
Ages 7 to 12: 1,485 yen (tax included)
* Children ages 6 and under are free.
Is there early check-in and late check-out?
There will be an additional charge but we will try to accommodate you as best as we can upon checking the status of the room.

In order to promise early check-in prior to the normal check-in time of 3:00pm, 100% of the additional charge is needed as the room must be secured a day in advance.
Please notify the hotel in advance when requesting early check-in.

We may reqire an additional charge as follows :
Late check-out
Normal check-out time: 12:00pm
3 hour extension following normal check-out time (3:00pm): additional 30% of set accommodation fee
6 hour extension following normal check-out time (6:00pm): additional 50% of set accommodation fee
Extension beyond 6:00pm: additional 100% of accommodation fee (cost of one-night stay)
Is parking available for guests staying at the hotel?
Yes.
For guests staying at hotel: 1,400 yen per vehicle/night (arrival time of 12:00pm and departure time of 1:00pm)
Vehicle height restriction: up to 2.0meters
* Unlimited in-and-out priviledge during stay. Please present parking ticket to the front desk upon arrival.
Is there a sports gym?
Club West Shinsaibashi branch or Shinsaibashi branch Tokyu Sports Oasis
Special fee ticket:1,080 yen/use
Please be sure to present a discount ticket(to be obtained from the front desk)